Support Update - Onboarding Agents

Daniel Vincent
Daniel Vincent
  • March 30, 2020

Over the last few weeks, we have been busy putting together articles for onboarding new agents (and refreshing old ones) and using Myphoner in general.

In the agent onboarding articles, agents will learn:

  • How to set up their account (after receiving an invitation).
  • Learn how to setup & change their preferences.
  • Understand how to read and navigate their dashboard.
  • Learn what the queue is and how to use it effectively.
  • Learn how to work with leads.

Visit the full list of the current agent onboarding tutorials.

Coming Months

Webinars

Some of you have asked for us to start having webinars where we look at the different ways to use Myphoner depending on your industry and requirements. We are glad to say that we are looking into adding webinars in the near future. Currently, we are looking at the feasibility and best way to have them that emphasis learning.

Articles

You can also expect more articles & video's on for supervisors, account managers, analysts and owners.

As we have updates, we will keep you in the loop.

Feedback

Here at Myphoner, feedback is critical to us, if you find the new articles helpful (or not), please let us know. If you have suggestions for new articles and videos, we want to hear from you. Let us know by selecting the appropriate emoticon in the articles if you've found them helpful and if you would like to provide more feedback contact us in our chat system within Myphoner.

Daniel Vincent

Written by

Daniel Vincent

I'm Daniel! Head of Customer Success here at Myphoner. Over the past (almost) decade, I've worked with multi-national corporations as well as a handful of start-ups to transform their support experience into something truly exceptional.

At Myphoner, I spend most of my time trying to understand our client's experience and thinking of ways to improve it. My wish is for all our clients to be enabled to unleash the power of Myphoner within their businesses.

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